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Frequently Asked Questions

Use the links below to navigate to the different sections of our FAQ.


1. Shopping at Mayors

  1. 1.1. How I can contact Mayors for catalog or website sales?
  2. 1.2. How do I find or contact my local Mayors store?
  3. 1.3. How can I find out if an item is in stock in my local store?
  4. 1.4. How can I share my feedback to Mayors?
  5. 1.5. How can I remove myself from the Mayors mailing list?
  6. 1.6. Can I cancel or change my order?

1.1. How I can contact Mayors for catalog or website sales?

Our client services team can be contacted on 1-800-4-MAYORS during the following times (Eastern Time):

  • Monday - Friday: 9:30 am – 5:00 pm
  • Saturday: 10:00 am – 5:00 pm
  • Sunday: 11:00 am – 5:00 pm
  • Public Holidays: 10:00 am – 5:00 pm
  • Closed Easter Sunday, Thanksgiving day and Christmas day.

Alternatively, you can email us at ecommerce@mayors.com.

1.2. How do I find or contact my local Mayors store?

The easiest way to find your nearest Mayors store is by using our store finder. The telephone number, address and email address are all available.

1.3. How can I find out if an item is in stock in my local store?

The quickest way to find out is by checking the product pages on the Mayors.com website or contacting your local store directly. Our store finder can help you find your nearest store and provide you with their contact details.

Alternatively, our client service team can be contacted on 1-800-4-MAYORS during the following times (Eastern Time):

  • Monday - Friday: 9:30 am – 5:00 pm
  • Saturday: 10:00 am – 5:00 pm
  • Sunday: 11:00 am – 5:00 pm
  • Public Holidays: 10:00 am – 5:00 pm
  • Closed Easter Sunday, Thanksgiving day and Christmas day.

1.4. How can I share my feedback to Mayors?

There are plenty of jewelry retailers available to you, but we aim to stand out from the crowd by providing you with a memorable and unique experience in every one of our stores. Your opinion is important and will help us to constantly improve our level of service.

You can send feedback about your online or store experience by email to info@mayors.com.

1.5. How can I remove myself from the Mayors mailing list?

We’re sorry to see you go! Please email us at info@mayors.com with your name and full address details and we’ll take care of it.

1.6. Can I cancel or change my order?

Please call us as early as possible to discuss an order change or cancellation. Our client service team can be contacted on 1-800-4-MAYORS during the following times (Eastern Time):

  • Monday - Friday: 9:30 am – 5:00 pm
  • Saturday: 10:00 am – 5:00 pm
  • Sunday: 11:00 am – 5:00 pm
  • Public Holidays: 10:00 am – 5:00 pm
  • Closed Easter Sunday, Thanksgiving day and Christmas day.


2. Payments and Financing

  1. 2.1 What payment methods does Mayors accept for telephone sales?
  2. 2.2 Does Mayors offer financing?

2.1 What payment methods does Mayors accept for telephone sales?

Mayors currently accepts all major credit cards including American Express, Mastercard, Visa and Discover.

2.2 Does Mayors offer financing?

Mayors offers a private label program through Alliance Data also known as Comenity bank. For further information, please visit the Mayors Credit Card page or contact our Mayors Credit team at 1-800-4-MAYORS.


3. Repairs and Services

  1. 3.1 Does Mayors provide a repair services?
  2. 3.2 I have a repair in my Mayors store, how can I track the progress?
  3. 3.3 Does Mayors provide an appraisal services?
  4. 3.4 What other services do Mayors provide?

3.1 Does Mayors provide a repair services?

At Mayors, we offer repair services for branded timepieces and jewelry. For further information, please visit our luxury services page or please contact your local store. You can find their contact details by using our store finder.

3.2 I have a repair in my Mayors store, how can I track the progress?

Your local store is managing your repair and will be able to provide a progress update for you. The most direct way for you to receive an update is to contact your store directly. You can find their contact details by using our store finder.

3.3 Does Mayors provide appraisal services?

In order to learn the true value and quality of your jewelry or a timepiece, an appraisal by a qualified professional is essential. Our expert gemologists offer a full range of appraisal services available in all of our Mayors stores.

Many jewelers charge a percentage of your jewelry’s value to provide an appraisal, but we typically charge a simple fixed fee of $100 for the first item and the $65 for each additional item. For extremely complicated and time consuming appraisals the cost may be higher, but we will contact you and advise you of the cost prior to appraising the piece.

To find out more about our appraisal service, or to make an appointment, please use our store finder to contact your nearest store.

3.4 What other services do Mayors provide?

To provide you with the best experience possible, we offer a range of services.

To find more about our Custom Design, Jewelry Cleaning and Engraving services and other services, please visit our Luxury Services page.


4. Warranty

  1. 4.1 How long is the manufacturer’s warranty for timepieces valid for?
  2. 4.2 Do you provide an extended warranty for timepieces?
  3. 4.3 Does Mayors provide warranty for repairs and services you provide?

4.1 How long is the manufacturer’s warranty for timepieces valid for?

The Manufacturer’s warranty for timepieces varies by brand and style. However, most warranties are usually valid for two years from the date of purchase. For further information regarding a warranty on your specific timepiece, please contact the Client Service Team at 1-800-4-MAYORS.

4.2 Does Mayors provide an extended warranty for timepieces?

At Mayors, we provide 2 years of extended warranty for all timepieces at no cost. If the timepiece malfunctions, Mayors at its sole discretion will repair or replace the movement at no charge if such movement shows a manufacturer’s defect under normal use. Exclusions apply.

Exclusions:
This warranty does not cover damage or wear to the case, crown, crystal, strap, bracelet, or battery. Any tampering, modifications, or alterations to the timepiece, or any type of service by any party other than Mayors or the manufacturer will void this warranty. This warranty does not cover accidents, misuse, abuse, neglect, or maintenance service.

4.3 Does Mayors provide warranty for repairs and services you provide?

Mayors provides service warranty for the services provided at the Mayors watch service center for 2 years for all brands. Exclusions apply.

Exclusions:
This warranty does not cover damage or wear to the case, crown, crystal, strap, bracelet, or battery. Any tampering, modifications, or alterations to the timepiece, or any type of service by any party other than Mayors or the manufacturer will void this warranty. This warranty does not cover accidents, misuse, abuse, neglect, or maintenance service.


5. Shipping and Return

  1. 5.1 How is my order shipped?
  2. 5.2 Can I track my order?
  3. 5.3 What is your return policy?
  4. 5.4 Do I pay return shipping costs?

5.1 How is my order shipped?

Mayors offers fast and free shipping on every U.S. Mainland order. We ship Monday to Friday via our secure overnight delivery services. All deliveries are made between 8.00 AM and 6.00 PM and require an adult signature upon receipt.

5.2 Can I track my order?

For tracking information on your purchases, please contact our customer experience team on 1-800-4-MAYORS during the following times (Eastern Time):

  • Monday - Friday: 9:30 am – 5:00 pm
  • Saturday: 10:00 am – 5:00 pm
  • Sunday: 11:00 am – 5:00 pm
  • Public Holidays: 10:00 am – 5:00 pm
  • Closed Easter Sunday, Thanksgiving day and Christmas day.

Alternatively, you can email us at ecommerce@mayors.com

5.3 What is your return policy?

On presentation of the original receipt, your purchases may be returned to any Mayors stores within 10 days of purchase for timepieces and all other merchandise within 30 days for a full refund or exchange provided that the item is unworn and undamaged and with original packaging. All refunds will be credited in the same tender used for the original purchase.

Alternatively, Mayors offers free secure return shipping. Please contact our client services team on 1-800-4-MAYORS for more information or email us at ecommerce@mayors.com

5.4 Do I Pay return shipping costs?

Mayors offers free secure return shipping. All returns must be in our original packaging along with original paperwork. To obtain a free secure shipping label, please contact our client services team on 1-800-4-MAYORS during the following times (Eastern Time):

  • Monday - Friday: 9:30 am – 5:00 pm
  • Saturday: 10:00 am – 5:00 pm
  • Sunday: 11:00 am – 5:00 pm
  • Public Holidays: 10:00 am – 5:00 pm
  • Closed Easter Sunday, Thanksgiving day and Christmas day.