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Customer Care
Information
About Mayors
Click and Collect
Mayors proudly offers the click and collect service where you can purchase a product online from home and collect from any of our Mayors store location of your convenience.
Click and Collect orders are usually dispatched with 2 business days and will be delivered to your chosen store within 24 hours of dispatching your order. When your order has arrived at your chosen store, you will be notified by email to collect your online purchases.
Click and Collect is wonderfully straightforward:
- Enjoy browsing our website
- Choose your purchase(s)
- Find your store
- Pay online
- Collect in your store
To protect your purchases, you and only you are authorised to collect your order. You will need to bring the following documents with you when collecting your order from our store:
- A copy of your order confirmation email
- The original payment card (used to verify your order where a card payment has been made)
- Government issued photo ID card (one of the following)
- Passport
- Driver’s license
- State ID
- Military ID
Return Policy for Click and Collect orders:
Your return policy will begin from the date you collect your purchase from our Mayors store. For complete return policy, please visit our returns policy page.
Exclusions
Rolex Boutique of Mayors is excluded from Click and Collect services.