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Return Policy

Standard Return Policy

Our commitment to you does not end at delivery. We offer the following return services to make your experience as pleasant as possible.


10-Day Returns for Timepieces:

Timepieces purchased online can be returned or exchanged within 10 days from when they are shipped or collected.


30-Day Returns for all other Purchases:

All other Mayors online purchases can be returned or exchanged within 30 days from when they are shipped or collected.

On presentation of the original receipt, your purchases may be returned or exchanged at any of our Mayors store locations. Alternatively, you may elect shipping to our facility with all the original paperwork. All refunds must be credited to the same tender used for the original purchase. To return the online purchases through secure shipping service, please contact our client service team who will provide you the shipping label.

All returns or exchanges must be in new, unworn condition, with no scratches or markings, not sized or adjusted and in their original packaging and with warranty cards / certificated and instruction booklets.

Mayors client service team can be contacted at 1-800-4-MAYORS or email us at ecommerce@mayors.com