Frequently Asked Questions | Mayors

Mayors - Frequently Asked Questions

Click on the icon next to the questions to read the answers. How do I search through the product list? You can search through Mayors products using various category filters including occasion, product, material, stone and price. Click the filter, choose an option and then click the find arrow. Use as many filters as you need to narrow your search. Will I be charged tax on my purchase? All applicable taxes are calculated automatically on the receipt. You will be able to see the total charge of your item plus all taxes before finalizing your purchase. Does Mayors offer a gift-wrapping service? We present all merchandise in our signature boxes with ribbon. What other brands does Mayors sell? The brand name products that Mayors carries include: Fine Jewelry Aaron Basha Charriol David Yurman Di Modolo Writing Instruments Cartier Montblanc Giftware Montblanc Cartier Correia Art Glass Royales de Champagne Moser Watches Cartier (offered at select Mayors locations) Patek Philippe (offered at select Mayors locations) Raymond Weil Breitling Locman Baume & Mercier Chopard Jaeger LeCoultre Omega Corum Rado Montblanc Tag Heuer David Yurman Charriol Gevril What is the Mayors Diamond Solitaire Trade-in Policy? The Mayors Diamond Solitaire Trade-in Policy is a unique and special service that provides you with the option of upgrading a diamond that you originally purchased at Mayors. Mayors will credit you the original retail price of your diamond plus 1% for each year that you own it towards the purchase of another Mayors diamond 50% or greater in retail value. Does Mayors offer a custom-design service? We have an award-winning team of in-house designers that will work with you to create one-of-a-kind custom-design jewelry. To learn more about custom design at Mayors please click here or call one of our Mayors locations to schedule an appointment. Does Mayors offer an appraisal service? Mayors provides a complimentary expert appraisal with any purchase of $2,500 or more unless otherwise requested. We also perform insurance, estate, fair market valuations and collateral appraisals on any jewelry or timepiece. Please click here for more information or call one of our locations to schedule an appointment with our appraiser. Does Mayors sell a product care line? Mayors carries a full jewelry cleaning line available in any of our 28 stores. What are the Call Center hours? Mayors call center hours are from 9:00 AM to 5:00 PM Eastern Standard Time Monday though Friday. How can I have my Mayors merchandise engraved? Mayors offers a choice of hand or machine engraving. We will engrave jewelry, timpieces and select giftware. Simply bring the article to be engraved to any of our store locations. How can I have my watch repaired? Mayors offers a high-quality watch repair service. Our expert watchmakers are eminently qualified to restore your favorite timepieces. Simply bring the watch to be repaired to any of our Mayors stores. What kind of jewelry repair services does Mayors offer? We offer a complete range of repair services including: Ring sizing Soldering Pearl re-stringing Stone resetting Head replacement Ring shank replacement Polishing Watch bracelet sizing Simply bring the article to be repaired to any of our Mayors stores. What are the advantages of a Mayors Client Card? Mayors Client Card provides convenient interest free payment plans with no transaction or annual fees. In addition to attractive payment options the Mayors Client Card offers you a number of privileges including: free delivery of our Spring and Holiday catalogs a Birthday Gift Certificate worth $50 to be used in the month of or following your birthday invitations to store events notification of featured products Applications are available at all Mayors locations. For additional information, please click here. What payment plan options does Mayors offer? Through our Mayors Client Card we provide several attractive payment options, please click here to learn more. How long does it take to get a Mayors Client Card? Most cards accounts are granted in less than 4 minutes. Can the Mayors Client Card be used concurrently with another credit card when making purchases? Yes, for example, an item may be bought using either only the Mayors Client Card or by placing a portion of the amount due on the Mayors Client Card and paying the remaining balance due with another credit card. Does Mayors offer a corporate gift-giving service? Yes, Mayors Corporate Sales is ready to assist you with all of your special business gifts, awards, and incentives needs. For more information, please call one of our corporate account executives at 1-800-4MAYORS. What is the Mayors return policy? Our commitment to excellence is your guarantee of satisfaction. If you are not completely happy with your purchase, simply return it to any of our store locations. Mayors allows 10 days for returns of timepieces and 30 days for jewelry. All merchandise must be unworn, undamaged and presented with the original packaging and original receipt. What is Mayors privacy policy? Mayors is committed to protecting your privacy. Mayors is the sole owner of all information collected at Mayors.com. We will not disclose, trade, rent or sell information collected on this site and will inform you of how we use this information. For more details, please see Mayors' privacy statement. How do I notify Mayors of a change of address? Please contact Mayors with a change of address by visiting our Contact page. Where can I refer any comments or concerns I have about Mayors and its website services? Please do not hesitate to contact us with your website questions or comments by visiting our Contact page.